⚠️ ATTENTION / IMPORTANT NOTES
The import of our products may be subject to legal restrictions in certain countries (e.g. Germany, Austria). The customer is responsible for complying with the respective national regulations.
– No sales to persons under the age of 18. (Not 18 yet? Please cancel your order, otherwise you will be charged! )
– Shipping only with age verification (DHL age verification).
– Shipping only to verified and activated post office box numbers/packing stations (required when using this service).
– Our products contain no tobacco, but nicotine-containing plant fibre pouches („nicotine pouches“).
§ 1 Scope and definitions
(1) The following General Terms and Conditions (GTC) apply to all orders placed via our online shop at https://snusladen.eu (or snusladen.eu) between
Nuvanta Ltd.
Příčná 1892/4
New Town
11000 Prague 1
Czech Republic
(hereinafter referred to as „we“ or „Snusladen“)
and the respective customer (hereinafter referred to as „customer“ or „you“), in the version valid at the time of the order.
(2) Deviating terms and conditions of the customer shall not be recognised unless we expressly agree to their validity in writing.
(3) Our offer is directed exclusively at consumers of legal age within the meaning of Section 13 of the German Civil Code (BGB). By placing an order, the customer confirms that they are at least 18 years of age.
§ 2 Conclusion of contracts, storage of contract text
(1) The following provisions on the conclusion of a contract apply to orders placed via our online shop at https://snusladen.eu.
(2) Our product descriptions on the Internet are non-binding and do not constitute a binding offer to conclude a contract.
(3) Upon receipt of an order in our online shop, the following provisions apply: The customer submits a binding contractual offer by successfully completing the order procedure provided in our online shop. The order is placed in the following steps:
- Select the desired goods,
- Adding products by clicking on the corresponding button (e.g. „Add to basket“, „Add to shopping bag“ or similar),
- Checking the details in the shopping basket,
- Accessing the order overview by clicking on the corresponding button (e.g. „Proceed to checkout“, „Proceed to payment“, „To the order overview“ or similar),
- Entering/checking address and contact details, selecting payment method, confirming terms and conditions and cancellation policy.,
- If the agreed quality of the goods deviates from their usual quality and conditions of use, confirmation of a negative quality agreement,
- Complete your order by clicking on the „Buy now“ button. This constitutes your binding order.
By clicking on this button, you also confirm that you are of legal age (at least 18 years old). - The contract is concluded when you receive an order confirmation from us at the specified email address within three working days.
(4) If the contract is concluded, the contract is concluded between the customer and Snusladen, Nuvanta s.r.o., Příčná 1892/4, Nové Město, 110 00 Praha 1, Czech Republic.
(5) Before placing the order, the contract details can be printed out using the browser's print function or saved electronically. The order will be processed and all information required in connection with the conclusion of the contract, in particular the order details, the General Terms and Conditions and the cancellation policy, will be sent by e-mail after you have placed the order, partly automatically. We do not store the contract text after conclusion of the contract.
(6) Input errors can be corrected using the usual keyboard, mouse and browser functions (e.g. the browser's »Back« button). They can also be corrected by cancelling the order process prematurely, closing the browser window and repeating the process.
(7) The processing of the order and transmission of all information required in connection with the conclusion of the contract is partly automated by email. You must therefore ensure that the email address you have provided us with is correct, that the receipt of emails is technically ensured and, in particular, that it is not prevented by spam filters.
§ 3 Subject matter of the contract and essential characteristics of the products
(1) In our online shop, the subject matter of the contract is:
- The sale of goods. You can find the specific goods on offer on our product pages.
(2) The essential characteristics of the goods can be found in the item description. If the agreed quality of the goods deviates from their usual quality and conditions of use, this will be expressly stated in the item description (negative quality agreement). If the customer has given their express consent to the negative quality deviation, this defines the subject matter of the contract.
§ 4 Prices, shipping costs and delivery
(1) The prices stated in the respective offers and the shipping costs are total prices and include all price components, including all applicable taxes.
(2) The respective purchase price must be paid before delivery of the product (advance payment), unless we expressly offer purchase on account. The payment methods available to you are indicated under a correspondingly labelled button in the online shop or in the respective offer. Unless otherwise specified for the individual payment methods, payment claims are due for payment immediately.
(3) In addition to the prices quoted, shipping costs may be incurred for the delivery of products, unless the item in question is marked as free of shipping costs. The shipping costs will be clearly communicated to you in the offers, in the shopping basket system, if applicable, and again in the order overview.
(4) Unless clearly stated otherwise in the product description, all products offered are ready for immediate dispatch (delivery time: 1-3 working days after receipt of payment).
(5) The following delivery restrictions apply: Delivery is available to the following countries: Bulgaria, Germany, Denmark, Estonia, Finland, France, Greece, Ireland, Italy, Croatia, Latvia, Lithuania, Luxembourg, Malta, Poland, Portugal, Romania, Sweden, Slovakia, Slovenia, Spain, Czechia, Hungary, Cyprus.
(6) If the goods are returned to us within seven days of delivery to a packing station or notification by Deutsche Post/DHL – whether because they were not collected, not accepted, incorrectly addressed or the specified recipient could not be found – you will be charged the shipping costs incurred plus transaction costs and a processing fee of £10. These fees cover the administrative costs and the costs of restocking the goods.
If the non-acceptance or non-collection of the shipment is due to the customer's fault and the customer wishes to have the goods sent again, the costs for the new shipment must be paid in advance by the customer. The goods will only be sent again after receipt of payment.
(7) When selecting the payment method PayPal an additional Transaction fee of 2.99% of the order value + £0.39 per transaction This fee is calculated directly during the ordering process and displayed in the total amount.
These additional costs are incurred by the payment service providers and are passed on to the customer in a transparent manner.
The amount of this fee corresponds exactly to the costs charged to us by the payment service provider (PayPal).
(8) Delivery is made exclusively from our warehouse in the Czech Republic. The handover of the goods to the shipping service provider (e.g. DHL) also takes place in the Czech Republic. The customer is responsible for complying with the import, customs and other legal regulations applicable in the country of destination, especially in the case of products containing nicotine.
We strive to provide transparent cost breakdowns to ensure the integrity and fairness of our service.
§ 5 Right of retention, retention of title
(1) You may only exercise a right of retention if the claims arise from the same contractual relationship.
(2) The goods remain our property until the purchase price has been paid in full.
Section 6 Right of withdrawal
As a consumer, you have a right of withdrawal. This is governed by our Cancellation policy.
Section 7 Liability
(1) Subject to the following exceptions, our liability for breaches of contractual obligations and for tortious acts is limited to intent or gross negligence.
(2) We shall be liable without limitation in cases of slight negligence resulting in injury to life, limb or health or in the event of a breach of a material contractual obligation. If we are in default of performance due to slight negligence, if performance has become impossible or if we have breached a material contractual obligation, liability for property damage and financial loss attributable thereto shall be limited to the contractually typical foreseeable damage limited. An essential contractual obligation is one whose fulfilment is essential for the proper execution of the contract, whose breach jeopardises the achievement of the purpose of the contract and on whose compliance you may regularly rely. This includes, in particular, our obligation to take action and to fulfil the contractually owed service, as described in § 3.
Section 8 Contract language
The contract language is exclusively German.
§ 9 Warranty/Customer Service
(1) The warranty is governed by the statutory provisions.
(2) The warranty period for goods delivered to businesses is 12 months.
(3) As a consumer, you are requested to check the goods/digital goods or the service provided immediately upon fulfilment of the contract for completeness, obvious defects and transport damage and to notify us and the carrier of any complaints as soon as possible. Failure to do so will of course not affect your statutory warranty claims.
(4) Our customer service team is available to assist you with any questions, complaints or objections. Monday to Friday from 9 a.m. to 5 p.m. available.
Section 10 Final provisions/Dispute resolution
(1) Czech law shall apply. For consumers, however, this choice of law shall only apply insofar as it does not restrict the protection of mandatory provisions of the law of the country in which the consumer has his habitual residence (principle of favourability).
(2) The provisions of the UN Convention on Contracts for the International Sale of Goods shall expressly not apply.
(3) If the customer is a merchant, a legal entity under public law or a special fund under public law, the place of jurisdiction for all disputes arising from contractual relationships between the customer and the provider shall be the provider's registered office.
Stand:
(4) We are neither obliged nor willing to participate in dispute resolution proceedings before a consumer arbitration board.