We place great importance on excellent customer service and lightning-fast delivery times to provide you with an all-round successful shopping experience.
Express delivery! Orders received by us on working days (Monday to Friday) by 3 p.m., which are fully paid for and in stock, are usually dispatched on the same day. Orders placed on weekends or public holidays are dispatched on the next working day.
📦 Note on availability:
Our product availability is displayed directly on the respective product page.
Monday to Friday: Orders placed before 3 p.m. are usually shipped the same day, provided the item is in stock.
Items that are not in stock cannot be ordered.
🚚 Faster & transparent shipping:
Thanks to high stock availability and efficient logistics, shipping is particularly fast.
No minimum quantity surcharges, no weight gradation.
- Standard shipping within Germany: €6.99 incl. VAT. (from 1 January 2025)
- Free shipping on orders over £50 order value
- Delivery also possible to DHL Packstations
🕓 Delivery time & shipping method:
Unless otherwise stated on the product page, delivery will take place within 1–3 working days, but no later than within 5 working days (Mon–Sat) from the conclusion of the contract (for payments via PayPal, credit card or instant bank transfer) or from receipt of payment (for prepayment).
💳 PayPal payment:
If you select PayPal, we will charge an additional transaction fee of 2.99 % of the order value + £0.39 per transaction.
These additional costs correspond exactly to the fees charged by the payment service provider and are passed on to the customer in a transparent manner.
🔞 Age verification:
As a retailer of nicotine-containing products, we are legally obliged to verify the age of the recipient.
Therefore, we ship exclusively with DHL, as only this service provider offers a reliable age verification guaranteed upon handover.
📦 Insurance:
Snusladen is liable for the value of the goods in the event of parcel loss.
Please contact us if a shipment has not been delivered or has been lost.
Versand & Lieferzeit – Häufige Fragen
Shipping and delivery
How much does shipping cost?
Für Bestellungen unter 50 € beträgt die Versandpauschale 6,99 € nach Deutschland.
What is the minimum order value for free shipping?
We deliver free of charge to the United Kingdom for orders over £50.
How long does shipping to Germany take?
Die Lieferzeit beträgt in der Regel 1–3 Werktage.
Can I track my order?
Nach dem Versand erhältst du eine Tracking-Nummer per E-Mail.
Which shipping service provider is used for shipping?
Wir versenden unsere Bestellungen mit DHL.
Payment and ordering
What payment methods do you accept?
Wir akzeptieren Apple Pay, Google Pay, Kreditkarte, Sofortüberweisung und PayPal.
Kann ich meine Bestellung ändern?
Nach Bestellabschluss sind Änderungen leider nicht mehr möglich.
How can I cancel my order?
Solange die Bestellung noch nicht bearbeitet wurde, kontaktiere bitte unseren Kundenservice.
Was mache ich bei einer fehlerhaften Lieferung?
Bitte melde dich bei unserem Support – wir kümmern uns schnell um eine Lösung.
Wie erhalte ich eine Rechnung?
Die Rechnung wird automatisch per E-Mail nach der Bestellung versendet.